Question 1

How quickly do you respond to service requests?

Accepted Answer

We guarantee a response within 15 minutes of receiving your request. Most customers receive a call within 5-10 minutes during business hours (9 AM - 9 PM).

Question 2

Do you provide doorstep service everywhere in Bangalore?

Accepted Answer

We serve all major areas including Koramangala, Indiranagar, Whitefield, HSR Layout, Marathahalli, Bellandur, Electronic City, JP Nagar, and Jayanagar. Check our service area page for a complete list.

Question 3

Can I watch you perform the service?

Accepted Answer

Absolutely! We perform all services at your location in your presence. You can watch every step, ask questions, and ensure complete transparency.

Question 4

How long does each type of service take?

Accepted Answer

Most common services like screen or battery replacement take 1-3 hours. Complex repairs like logic board work may take 3-7 days. We provide accurate time estimates before starting.

Question 5

Do I need to backup my device before service?

Accepted Answer

Yes, we strongly recommend backing up your data before any service. While we take utmost care, backups ensure your data safety.

Question 6

How much do services cost?

Accepted Answer

Prices vary by device model and issue. iPhone screen replacement ranges from ₹3,500-₹12,000. MacBook battery replacement ranges from ₹8,500-₹18,000. Use our pricing calculator for instant estimates.

Question 7

Are there any hidden charges?

Accepted Answer

Never. We provide upfront pricing with no hidden fees. The quote we give is the price you pay. If additional work is needed during service, we inform you before proceeding.

Question 8

When do I need to pay?

Accepted Answer

Payment is required only after you're completely satisfied with the work. We accept cash, UPI, cards, and bank transfers.

Question 9

Do you offer EMI options?

Accepted Answer

Currently, we don't offer direct EMI. However, you can use your credit card EMI facility if your bank provides it.

Question 10

Do you use genuine Apple parts?

Accepted Answer

We use OEM-grade parts that meet or exceed Apple's specifications. These are not removed from other devices but are new components manufactured to Apple's standards.

Question 11

What does "OEM-grade" mean?

Accepted Answer

OEM (Original Equipment Manufacturer) grade means parts made by the same factories that supply to Apple, following identical specifications and quality standards.

Question 12

Where do you source your components?

Accepted Answer

We work with verified suppliers who provide genuine OEM-grade components. All parts come with manufacturer certifications and our own quality testing.

Question 13

How do your parts compare to Apple's?

Accepted Answer

Our OEM-grade parts have the same specifications, quality, and performance as Apple parts, but at significantly lower costs. They come with our 12-month warranty.

Question 14

What warranty do you provide?

Accepted Answer

We provide 12 months warranty on most services (6 months on some complex repairs). This covers both parts and workmanship.

Question 15

What does the warranty cover?

Accepted Answer

Our warranty covers defects in parts and workmanship. If the same issue recurs within the warranty period, we fix it free of charge.

Question 16

What if the same issue happens again?

Accepted Answer

Contact us immediately. If it's within warranty, we'll fix it at no charge. We stand behind our work completely.

Question 17

Do you offer a money-back guarantee?

Accepted Answer

Yes, if you're not satisfied with our work before payment, you don't pay. Customer satisfaction is our priority.

Question 18

How do you protect my data during service?

Accepted Answer

We don't access your data. Most repairs don't require unlocking your device. If needed, you unlock it yourself and monitor the work.

Question 19

Are your technicians background-checked?

Accepted Answer

Yes, all our technicians undergo background verification and are trained professionals with years of experience.

Question 20

What if my device has sensitive work data?

Accepted Answer

We understand data sensitivity. You can watch the entire process, and we sign NDAs for corporate clients if required.

Question 21

Will your service void my Apple warranty?

Accepted Answer

If your device is still under Apple warranty, we recommend using Apple's service. For out-of-warranty devices, our service doesn't affect any future Apple services.

Question 22

Should I go to Apple or FIXplanet?

Accepted Answer

If under warranty: Apple. If out of warranty: FIXplanet offers faster service, lower costs, better warranty, and doorstep convenience.

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